1. Acceptance of these Terms
By opening this website, sending us a message, placing an enquiry or purchasing any product or service from BFE BBQ LLC, you agree to be bound by the terms set out on this page. We ask you to read the whole of these Terms of Service before you rely on anything the Company offers. If you do not agree with any part of them, you should stop using the site and decline to order a service rather than accept terms you do not actually want.
These Terms of Service form a contract between you and BFE BBQ LLC, a company operating from Moroni in the state of Utah in the United States. When we write the words we, our, us and the Company on this page we mean that business and its developer, named BFE BBQ. When we write you, the user, the customer or the client we mean the individual or the organisation that reads this page or buys a service.
BFE BBQ LLC
21260 N 1450 E
Moroni - 84646-7628, United States (US)
These terms are meant to be fair and readable. Where a clause would only ever apply to certain services, we have tried to say so clearly, and where the law that protects consumers would override a term, we do not attempt to wriggle out of that protection. This page is the agreement in plain language, not a trap laid in small print.
2. About the Company and Developer
BFE BBQ LLC designs and builds technology for barbecue and food-service fleets, including pit control and probe networks, smokehouse telemetry dashboards, cooler and holding room monitoring, point of sale integration, catering route and scheduling tools, and food safety and HACCP logging platforms. The systems behind the project were designed and developed by BFE BBQ, whose name you will also see across this site and its materials.
The Company is a systems design practice rooted in the craft of real barbecue. Our engineering service is part of the broad field of computer-integrated systems design and related professional and technical services, and the details you supply help us tailor each installation to the actual floor of your operation.
Nothing on this page should be read as a promise that barbecue itself, the produce of a specific smoker, or the flavour of a given cook is a service we sell. We sell the measurement, the monitoring and the paperwork that surrounds a great cook. The craft of the pit, and the food that comes off it, remains firmly the work of you and your crew.
3. Eligibility and Your Accounts
To enquire about a service or to open any account that comes with an installed system, you must be at least eighteen years old and able to form a binding contract under the law where you live. If you enter into an agreement on behalf of a company, a partnership or another organisation, you confirm that you have the authority to bind that organisation to these Terms of Service.
Where a delivered dashboard or scheduling system includes user logins, each named account belongs to the customer organisation and not to us. You are responsible for keeping your logins secure and for the activity that happens through them. Please do not share a single logon across a whole shift if the tool allows separate users, because individual accounts give better logs and better support for everyone.
We trust the people we serve, and we ask for only the details that let us do the job. If you give us information that we later find is untrue or misleading in a way that affects a quote or a safety record, we reserve the right to correct the plan or to step back from the work until the facts are clear.
4. What Our Services Are
Our work fits into a handful of related services that can be bought separately or combined into one complete pit-control package. Because a client often asks us to sketch the difference, the list below describes what each one delivers.
Pit control and probe networks
We design and install calibrated probe networks that read the firebox, the chamber and the meat, feeding a single control board so one operator can hold a whole pit row steady through a long cook.
Smokehouse telemetry dashboards
We turn the sensor data into live chart-paper style readouts that refresh every second and show temperature, humidity and smoke lines for every chamber in a clear, legible view.
Cooler and holding room monitoring
We wire refrigerators, walk-ins and warm-hold cabinets so every temperature is on the same board as the pit, with alarms that reach a phone long before product is at risk.
Point of sale integration, routing and HACCP logging
We connect the pit to the counter, line catering dates against pit capacity, and produce clean HACCP logbooks from the real history of every run. Each of these can be purchased alone, and each plays better when joined with the others.
5. Orders, Quotations and Payment
An enquiry start always as a conversation and never as a binding order. When you share the shape of your operation with us, we prepare a quotation that lists the scope, the hardware we would supply, the labour we would apply and the price. A quotation is an invitation to treat; it becomes a contract only when both you and we sign or clearly accept it.
Prices we quote are stated in the currency of the quotation and, unless we write otherwise, do not include any sales tax, use tax or value added tax that your state or country applies. We set payment terms in each engagement, and where an invoice is not met on time we may pause support or, after fair notice, the delivery of further work until the account is current.
If you buy only a single small item such as a training access, the acceptance of your payment completes that sale under these same terms. In every case we will confirm the scope and the price in writing before any significant work begins, so a surprise bill should never find you.
6. Delivery, Installation and Training
For an installation engagement, we will carry out the agreed scope at the times we schedule with you and on the premises you name. You agree to give our installers sensible access, a safe place to work and any basic facilities such as power and light that a wiring job reasonably needs. Most work is scheduled for slower hours so your normal barbecue service is barely disturbed.
Because a probe network is only as good as the person reading it, every install includes hands-on training for the crew who will actually run the board. We will not call a job done until the night cook can read a stall, understand an alarm and pull a clean log the way you expect. Continued coaching after that first session can be agreed as part of the support package.
You agree to keep the environment around our equipment clean, dry and safe from the extremes that could damage it, and to let us know promptly if a unit is moved, damaged or starts to behave oddly. Early notice of a small fault nearly always keeps it small.
7. Monitoring, Support and Updates
The services that run a longer contract include monitoring and support. Monitoring means we keep an eye on the health of the boards and sensors you have bought from us, and we reach out if a reading looks wrong before it becomes a problem. Support means we answer questions, talk you through an alarm and guide repairs when something stops.
Software that we supply for dashboards, logging and routing may receive fixes and calm improvements from time to time. We will apply those updates where they improve safety, stability or clarity, and we will not push a change that would silently break a workflow you depend on without telling you first.
Monitoring and support do not cover damage caused by an accident, by a flood or fire, by a power surge beyond ordinary bounds, or by a modification someone makes to our equipment without our say-so. Where repair under those exclusions is needed, we will be glad to help at a fair rate quoted before the work begins.
8. Hardware and Software Ownership
The physical sensors, cable and panels that we install or supply become yours once you have paid for them, and from that point they are your property to keep as any piece of equipment. This clause does not grant you any ownership of the design or the software inside the tooling, which remains the property of BFE BBQ LLC.
Software, dashboards, readouts and the underlying platforms we create are licensed to you, not sold. That licence is personal, non-exclusive and tied to your lawful use of the system you bought, and it cannot be transferred to another business without our written agreement. You may not copy, resell or hand the software itself to a third party as though it were your own product.
Where the work assembles open components, the licences the owners give the wider world continue to apply to those components exactly as their authors wrote them. Nothing on this page seeks to take away a freedom that an open licence already grants, and we will never hang a closed door over code we built on a general release.
9. Rights We Keep
We keep all right, title and interest in the work BFE BBQ creates, including the layout, the code, the design of the dashboards and the teaching material we prepare for a job, except for the narrow licence we grant you to use the delivered system. Our brand name, the BFE BBQ mark and the look of our site remain ours, and you do not acquire any right to use them by ordering a service.
We also keep the right to improve and to re-sell the general methods we build, because the knowledge gained helping one fleet is rarely dead secret and often helps the next. Nothing about your job gives us the right to sell your confidential customer records to anyone; that data stays protected under both the governing contract and our separate Privacy Policy.
If we create photographs or case notes that describe a job without naming your private details, we may show that work as a reference, unless you tell us in writing that you would rather we kept it out of our portfolio.
10. Content on This Website
The words, diagrams and settings descriptions on this website are provided to help people understand what BFE BBQ does and how its controls work. They are general guidance, not bespoke engineering advice for your specific pit. Before you rely on any statement from the site to make a change to your own operation, you are the right person to check it against the real reading of your equipment.
We work to keep the site accurate and current, but the web is never a perfect mirror of the latest revision of a product. Where a page conflicts with a signed quotation or a written contract, the signed document governs the job. We reserve the right to correct obvious errors on the site without notice.
You may print or share a page of the site for your own honest reference, so long as you leave the marks and the sense of the page intact. You may not republish a large part of our site on your own pages, pass our wording off as your own, or use our content to help a competitor build the same message.
11. Acceptable Use
You agree to use this site and any system we deliver lawfully and respectfully. In particular you will not break into any part of the site or the dashboard that is not meant for you, will not overload our machines, and will not use the tooling to harass or to harm another person.
When you use our schedules and logs, you are responsible for the accuracy of what you enter, because a route board is only as safe as the numbers typed into it. Misusing an alarm level, hiding a real temperature reading or quietly editing a HACCP record to hide a problem would be a serious breach of these terms and we would treat it as such.
We will work with a user who makes an honest mistake, and we will not leap to punish a first error. But we will act firmly if we see deliberate abuse of a system, of another user or of the trust a barbecue operation places in its own records, because that trust matters more than any single account.
12. Disclaimers of Warranty
To the fullest extent that the law allows, the website and the standard services are supplied as they are, without any warranty that could go beyond what the first paragraph of this clause describes. This does not remove the requirement, where a consumer law applies and cannot be waived, that our work be carried out with reasonable care and skill.
We warrant to our business customers that for a period of twelve months after delivery the hardware we supply will work for its normal purpose under normal use, and that the software we deliver will substantially match the function we listed in the quotation. Those are real promises, and if a fault appears in that window we will repair or replace the part at our own cost.
Beyond those promises we make no warranty that a system will be perfectly lossless, that a network never drops a single reading, or that the equipment is immune to every storm and surge. A sensor that a truck runs over, a board burned in a fire, or a line cut by a shovel is a repair matter, not a failure of the promised service.
13. Limitation of Liability
To the fullest extent the law allows, the aggregate liability of BFE BBQ LLC for any claim that arises out of or relates to these terms, to the website or to a delivered service will not exceed the amount you paid us for the particular service that gave rise to the claim. Nothing in this cap lets us dodge a claim that a law refuses to let us limit.
To the same extent, neither we nor BFE BBQ will be liable for any indirect, special, incidental or consequential loss, including lost profit, lost sales, lost time or damage to product, even if we were told the loss was possible. A smokehouse exists to sell food, and so any knock-on loss from a quiet cooler or a dropped reading is exactly the cost our customers guard against with insurance and careful operation.
This limitation is fair because we price our service in a way that reflects a clear limit, and it is plain because we would rather state it than hide it. If the cap feels too tight for the value of your cook, we are glad to discuss wider liability as an item of the paid contract, agreed in writing before the work.
14. Your Indemnity Obligations
You agree to indemnify and to hold harmless BFE BBQ LLC, its developer BFE BBQ and its staff against claims, losses and costs that arise because you used the site or a delivered service in a way that breaks these terms, or because you entered data into a system that was false or misleading and harmful to another person.
Your own responsible running of the operation remains your business. If a regulator fines you for a record that you deliberately kept wrong against the advice of the tool, or if a customer is injured by food that left a holding drawer someone let drift against the alarm, that responsibility stays with the operator who owns the process and the product.
We do not use this clause to swallow your errors where they are honest. It is aimed at deliberate misuse, at dangerous data and at attempts to blame the tool for a failure the operator caused. Read alongside the liability clause above, it draws a fair line between our workmanship and your pit.
15. Termination and Suspension
You may end a service at any time by giving us written notice, and we will close your records and stop future charges from the date the notice takes effect, including a fair pro-rata refund for any period already paid but not yet delivered. Our help and our honesty should never hold you hostage to a notice period you find unfair.
We may suspend or end a service if you do not pay what is owed after reasonable warning, if you break these terms in a serious way, or if the law or a regulator asks us to. Where we end a service for your breach, we will tell you the reason and give you a fair chance to put the matter right before any permanent stop where that is lawful.
When an agreement ends, the clauses that are meant to survive it still live on, including those about payment for work already done, the licence limits on software, the limitation of liability, the indemnity and the choice of law. Ending one service does not end the whole of these terms as they apply to your other dealings with us.
16. Governing Law and Jurisdiction
These Terms of Service and any contract they cover are governed by the laws of the state of Utah in the United States, without regard to its conflict of law rules, except where a mandatory consumer rule in your own place of residence requires the application of that law instead.
For any dispute that is not settled by a friendly conversation, you agree that the state and federal courts that serve the state of Utah will be the proper place to resolve it, unless a law where you live insists on a court closer to you. We prefer to talk a problem out long before a courthouse is involved, and we will always try that route first.
A consumer who lives outside the United States and acts for their own household may rely on the mandatory protections of the law of their own country where that law refuses to be set aside. This clause does not try to take those protections away from an individual acting in a genuinely personal capacity.
17. Entire Agreement and Severability
These Terms of Service, together with any signed quotation and our Privacy Policy, form the whole agreement between you and BFE BBQ LLC about the website and the standard services. They replace any earlier chat, sketch, estimate or promise that is not written into these pages, so the deal you can point to is the deal you rely on.
If a court decides that any single clause of these terms is unenforceable, that clause will be read down to the smallest extent that makes it lawful, and the rest of the terms will keep their full force. A broken bolt does not scrap the whole rig; the same common sense governs this contract.
The failure of either side to enforce a clause on one occasion will not count as a waiver of that clause on a later occasion. If we do not chase a small slip once, it does not mean the rule is gone forever, and your own consistent behaviour will always be the strongest position to stand on.