Thank you for visiting this website operated by BFE BBQ LLC, a company that designs and builds pit control systems, smokehouse telemetry and food-service management platforms for barbecue operations. This Privacy Policy explains what we do with personal information we may learn about you when you read our site, use our services or reach out through our contact methods. Please read it carefully because it also describes the choices you have over your own data.
This online resource and the related control systems were developed by the developer BFE BBQ, whose name appears here simply to credit the work behind the project. Throughout this document we use the terms we, our, us and the Company to mean BFE BBQ LLC and its owner BFE BBQ. Our full registered business details appear below and in our footer, and any correspondence about your privacy can be directed to the contact address at the end of this policy.
We have written this policy in plain language wherever possible so that a pitmaster, a fleet owner or a curious reader can understand our practices without a lawyer standing beside them. If any of the terms below feel unclear after you finish reading, please write to us and we will gladly explain them in a conversation.
This Privacy Policy applies to information collected through our public website, our contact form, any phone or email correspondence you start with us, and the on-site tooling and dashboards we supply to customers as part of a paid engagement. It covers personal information, which under many laws means data that can identify a person on its own or when combined with other data we hold.
The policy does not apply to the files, records and sensor data that our customers store on their own machines once a system is delivered. That material belongs to the customer and is governed by the agreements between that customer and their own staff and suppliers. When we install a dashboard on customer hardware we act as a service provider, and our customers remain the controllers of their own business records.
Because many barbecue fleets run several properties, one company account may hold data for many people. In those cases this policy applies to anyone whose information touches our own systems, whether they clicked our site themselves or were added by a manager who works with us.
We keep the collection of personal information modest and aimed squarely at running our business. The categories below describe what may pass through our hands depending on how you interact with us.
When you send a message through our contact form, we receive the name you type, the email address you provide, the subject line and the body of your note. If you phone us, we may keep a written record of your name, your number and the reason for the call. We do not record conversations for voice content.
When you ask us to plan a system, we may hold details about your business such as your fleet size, the number of chambers you run, your service address and the names of the staff who should receive training. These details help us give an accurate plan and are usually provided by you on purpose.
Like most websites, our own server logs and any analytics we enable may record the type of device and browser you use, the pages you open, your approximate region and the time of your visit. We do not sell this information and we use it only to keep the site healthy and to see which pages help visitors the most.
In almost every case we receive information directly from you. You give it to us when you submit the contact form, send an email, place a phone call, or share specifics about your smokehouse during a planning discussion. That direct collection is the backbone of our data handling and it keeps your privacy in your own hands.
We also collect a small amount of technical data automatically when a browser visits this site. Standard web servers log connection details, and if we later enable an analytics service it will observe page views in aggregate. We regard this automatic data as operational noise rather than as a rich personal dossier, and we keep it brief.
There are rare occasions when information reaches us from a third source, such as a customer manager who lists your name so we can set you a training login. In those cases we only use the details that are needed for the task and we treat those records under the same rules that guard everything else in this policy.
The main reason we collect any personal information is to talk to the people who want to put a proper board in their smokehouse. Everything we do with your data serves a real purpose, and we list the leading uses here so there are no surprises.
We do not build advertising profiles from your data, and we do not send marketing email unless you have asked us to keep you in the loop about new products or service changes. If you ever request to be removed from such a list, we will honour that request promptly.
When a law such as the General Data Protection Regulation of the European Union applies to our work, we rely on a set of recognised reasons for handling personal information rather than asking you to sign a consent form for every small act. The principal bases on which we may process your data are described below.
We may process your information as necessary to enter into or to perform a contract with you. This covers the practical steps of quoting for a job, delivering a system and invoicing for the work. We may also process data to meet a legitimate interest of our own, such as keeping the site secure, answering enquiries and understanding which of our pages are genuinely helpful, so long as that interest does not override your privacy rights.
Where no other basis applies and a law demands it, we will ask for your consent before we collect or use particular data. You give consent freely, and you can always withdraw it by telling us, without any penalty to the service we otherwise provide.
We keep personal information only for as long as there is a real reason to keep it, and we erase or anonymise it once the reason has passed. A short enquiry with no further contact is typically held for a few months before it is removed, while the records of an active paid engagement are kept for the length of the relationship and a sensible period afterwards to support support and accounting duties.
The practical anchor for many of our records is the need to show a clean financial history. Tax and invoice records are held for the number of years that the accounting laws where we operate require, and then they are purged. We apply the same tidy discipline to every corner of our data, so we are not quietly piling up a home for personal information nobody still needs.
When we delete data we do so in a way that makes it unlikely to be recovered, and backups are overwritten on a normal schedule so nothing lingers past its design life.
We take reasonable and appropriate steps to guard your personal information against loss, misuse and unauthorised access. Practical safeguards matter more to us than grand promises, so we keep our own logins guarded, use transport encryption where it helps, limit the people who can reach customer records and patch our tools as needed.
No method of storage transfers all risk away, and no honest company can promise an absolute shield against every attack. What we can promise is a considered effort: sensible passwords, protected devices, restricted access and a habit of reviewing the doors before a problem finds one. We also limit how much of your data we collect in the first place, because the least data is the data that is safest.
If we ever learn of a breach that touches your personal information in a way a law requires us to tell you about, we will notify you and the relevant authority without unreasonable delay, and we will set out what happened and what you can do.
The law gives you real choices about the personal information companies hold on you, and we intend to honour those choices in full. Depending on where you live, your rights may include the right to access a copy of the data we hold, the right to ask us to correct inaccurate details, the right to ask for deletion and the right to object to certain processing.
Making a request is simple. Contact us at the address at the bottom of this policy and tell us what you would like to do. We will verify that you are the person the records concern, then respond within the time a relevant law allows, usually within thirty days. If we cannot honour a request for a lawful reason, we will explain that to you rather than staying silent.
You are also free to opt out of any marketing list at any time by writing to us, to set your browser to decline cookies and to refuse extra personal details during an enquiry. Those choices do not reduce the quality of the honest answer we give you about our systems.
This website and its services are directed at adults who run or work in barbecue operations, and we do not knowingly collect personal information from children under the age of thirteen. Our products are industrial tooling, not toys, so there is no ordinary reason for a child to supply us with data.
If a parent or guardian learns that their child has sent us personal information by mistake, they should write to us without delay. We will delete the record from our files as soon as we can confirm the situation, and we will adjust how that data reached us so it does not happen again. Children are welcome to enjoy more barbecue any day, but not to open a customer account with us.
This site may link outward to the pages of other companies, such as a payment provider, a mapping service or the account of an industry partner. This privacy policy covers only our own pages and our own handling of data; once you leave our site, the rules of the destination apply. We encourage you to read the privacy notice of every service you visit.
When we ourselves rely on a third party service for essentials such as web hosting or billing, we check before we sign that the provider takes security seriously. Even so, we do not load heavy third party tooling on this site for its own sake, because a lean page is a faster page and a page that shares less is a page that leaks less.
BFE BBQ LLC operates from the United States, and your information may be stored and handled on servers located in the United States or in another country where our providers run their facilities. When personal data crosses a border, the laws of the new location may differ from the laws where the data began.
Where an EU or other data protection law requires us to add safeguards for a transfer, we use standard contractual clauses or rely on another recognised protection so that your information keeps a strong level of care even after it moves. We do not shop data around to countries for cheap storage; we use a small, accountable set of providers and we stay ready to explain where records live.
Business rules and the tools we use evolve, so this Privacy Policy may be updated from time to time. When we make a meaningful change, we will revise the last revised date shown at the top of this page and, where a change affects the consent you have given, we will draw the new wording to your attention rather than burying it.
We encourage you to glance at this page now and then, because continuing to use the site after a change takes effect counts as your acceptance of the new version. If you ever disagree with a revision, you are free to stop using the site and to tell us so, and the version that applied while you shared data with us will govern that data unless a law says otherwise.
If you are a resident of the state of California, you have additional rights under the California Consumer Privacy Act and related laws. You have the right to know what personal information a business has collected about you, to request that the business delete it and to know whether your data has been sold while that business operates.
We are glad to state plainly that BFE BBQ LLC does not sell personal information, and we do not share it for cross-context behavioural advertising. You may still exercise your rights to access and deletion by writing to us, and we will not treat you differently in price or service for making such a request.
California law also recognises a right not to be discriminated against for exercising privacy rights, and we fully respect that protection. You may also name an authorised agent to make a request on your behalf, provided the agent can show proper authority and we can verify your identity to a reasonable standard.
For visitors who are based in the European Economic Area, the United Kingdom or Switzerland, the General Data Protection Regulation grants you a set of specific rights that we honour wherever we hold your data. Those rights include access, rectification, erasure, restriction of processing and the right to data portability in a structured and machine readable form.
You also have the right to object to processing based on a legitimate interest and to withdraw any consent you have given. If you believe we have handled your data incorrectly, you may lodge a complaint with the supervisory authority in the country where you live, and we will never hold that against you.
We answer every request under these laws without delay, and we will confirm within one month at the latest, extending that period only where a law allows and where the request is complex. Reaching us is easy, and the contact details at the bottom of this policy open that conversation.
Questions, requests and concerns about this Privacy Policy or about your personal data are always welcome. The fastest route is the contact page on this site, but you may also write or call us directly at the details below and a member of the BFE BBQ team will take it from there.
When you contact us about privacy, please identify the matter clearly so we can route it to the right person. We reply to privacy enquiries during our normal working hours, and where a legal deadline applies we will treat your note as urgent from the moment it reaches us.